male nurse with child patient

Patient Bill of Rights and Responsibilities

We are committed to patient-focused care and to working in partnership with patients and their families to provide the best patient experience.


Please take a moment to read our Patient Bill of Rights and Responsibilities



Patients have the rights to:

  • Be treated with respect and courtesy.

  • Be assured of privacy, confidentiality and security

  • of personal health information.

  • Access to their medical record.

  • A coordinated health care plan with the assurance that their information can be transferred to providers in a timely manner.

  • Expect a safe, accessible environment that is free of prejudice, harassment or abuse.

  • Know the names and roles of health care providers involved in their direct care.

  • Participate in all decisions regarding diagnosis, treatment and discharge planning.

  • In the event that a patient is to communicate their wishes, they have the right to appoint a Power of Attorney or communicate through an advanced directive.
  • Be made aware of the formal complaint policy.

  • Make informed choices to consent or refuse treatment and to be made aware of the implications and risks of such decisions.

  • Have questions and concerns answered in terms that they can understand.

  • Be given a summary of costs of treatment/appliances which are their responsibility to pay.

  • A transparent, accountable response when an error has been made.


Patients are expected to:

  • Participate with the health care providers in planning treatment, rehabilitation and discharge.

  • Accept responsibility for decisions that they make

  • about treatment of care, or no treatment of care.

  • Ask questions and share relevant and accurate information with the care providers.

  • Identify a spokesperson with whom the staff can communicate or provide a valid Power of Attorney in the event that they cannot make decisions for themselves.
  • Ask questions, express any concerns they have over care or treatment.

  • Take care of personal property and valuables and send home anything that is not necessary.

  • Treat staff members, other patients and their families with respect.

  • Recognize that the needs of other patients may sometimes be more urgent than their own needs.

  • Respect hospital policies and property.

  • Participate in safety program that prevents the spread of infection.